All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of April 2012. Product prices are regularly updated when prices change
Shipping and Delivery Policy
We deliver products Australia wide using Australia Post or overnight courier. Shipping costs are influenced by the size and weight of the books and your location. Shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.
Freight charges are based on a single rate of $9.50 for between 1 and 4 titles, anywhere in Australia, and $12.50 for any number of titles over 4 to anywhere in Australia.
Shipping Destinations: Phoenix Education Pty Ltd ships goods Australia wide, however at this time we do NOT accept international orders through our website: please contact us on +61 2 9839 9265 or email@example.com to enquire about a special order and international freight costs .
Customer Service Policy
Phoenix Education is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, incorrectly supplied, have been wrongly described, or are different to the product purchased on the website.
Phoenix Education is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information only to identify your orders..
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
When purchasing from Phoenix Education your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer service manager: firstname.lastname@example.org